Privacy Policy

Purpose and scope of statement

This Statement explains how personal data relating to you will be handled by Anvers Housing (“we” or “us“) and sets out how and why your personal data will be collected and processed by Anvers Housing and/or on its behalf by its third party service providers.

For the purpose of this Statement, the controller of your personal data is Anvers Housing.

Application of this statement

This Statement applies to the way we collect and process your personal data. Personal data will be collected and processed by Anvers Housing when you or a company with which you are connected engage with us and/or avail of our services through (our “Website“) or otherwise.

We will collect personal data when you:

  • Visit our websites or social media pages via tools such as cookies and online identifiers, including if you make comments on our message boards or discussion forums
  • Avail of our services
  • Subscribe to our e-newsletters or request information from us
  • Apply for a job with us
  • Contact us or become involved with us in any other way than as stated above

The personal data we process

The information we may collect from the above interactions may include, but is not limited to the following:

  • Your name, address, telephone number, mobile number, and email address, along with your preferences as to how we should contact you in the future
  • We may collect your year of birth or date of birth to verify you are an adult as it is our policy not to market to children and there are some services we are not able to provide to under 18s
  • Your health information, medical information or criminal history to enable us to provide the most appropriate services to you
  • Images, photographs or video if you volunteer or take part in an event with us
  • Financial information which you give to us, including your CHY forms for the tax back revenue scheme (note that we do not store credit card information or PPS numbers)
  • Information you enter onto our website (such as your date of birth and contact information)
  • Details of your visit to our websites, including technical information such as the IP address you use to access the website, your device, browser type and version
  • The only other instance in which we might collect sensitive categories of information is if you apply for a job with us. We may collect information about criminal convictions if it is appropriate given the nature of the role and where we are legally able to do so. You will be provided with a separate data protection policy when the information is requested so you are aware of how your data will be collected, used and stored

How and why we process your personal data

We use personal data for several different processing activities which includes:

  • Understanding how we can improve our services or information
  • Tailoring our services to your specific needs and requirements
  • Providing you with the information or products you have requested
  • Keeping a record of your relationship with us
  • Managing your communication preferences, including marketing preferences
  • To assess our ability to provide services to you
  • Analysing our database for statistical purposes to better communicate with you about things we think will be of interest. Note that this is on a generic rather than an individual level to ensure that our communications are cost effective

The following table details the legal bases (“Legal Basis”) according to which and the reasons why (“Purposes“) we collect, obtain and process your personal data.

Legal Basis


Your personal data is processed on the basis of consent for the provision of our services. You have the right to withdraw consent at any time. For more on this and other rights please see section below on your rights and how to exercise them.


We obtain, collect and process your personal data:

  • to assess our ability to provide a housing service; and
  • to provide housing services.
Legal Basis


It is necessary to process your personal data to enter into and perform our contracts with you or your organisation for the provision of our services. If you do not wish to provide us with your personal data for these purposes, we will not be able to enter into or perform our contract(s) with you or your organisation.


we obtain, collect and process your personal data:

  • to manage, administer and maintain our IT systems;
  • to process applications to avail of our services; and
  • for invoicing and billing purposes.
Legitimate Interest

We process certain of your personal data on the basis of our legitimate interests, such as in pursuit of our business or security interests.

Where we process your personal data in pursuit of our legitimate interests we determine if such processing is necessary and we carefully consider the impact of our processing activities on your fundamental rights and freedoms. We will not process your personal data where our legitimate interests are outweighed by the impact on your rights and freedoms (unless otherwise required or permitted by law).

You have the right to object to us processing your personal data on the basis of our legitimate interests.  For more on this and other rights please see section below on your rights and how to exercise them.


We obtain, collect and process your personal data:

  • to provide you with access to our Website and to enable you to use it;
  • to test and improve the effectiveness of our Website and to monitor metrics such as numbers of visitors, traffic data and demographic patterns;
  • to provide you with information about our services;
  • to respond to your enquiries;
  • to maintain a list of our business contacts;
  • to circulate reports, statements and other material which you sign up to receive;
  • to maintain the security and integrity of our premises, infrastructure and systems, and the safety of our employees, by using security measures including CCTV cameras
  • Administration of the charity: through the provision of funding and leadership to help deliver extraordinary care today and tomorrow. To deliver against these charitable purposes, we need to undertake certain processing activities. Some of these will be to govern our charity, and some will be for operational administration reasons
  • To recruit and process job applications
  • For employee records and monitoring
  • For Health and Safety
  • For management and planning purposes
  • To process supplier and customer invoices
  • To take steps to prevent fraud and to ensure there is no misuse of services or money laundering
Compliance with a legal obligation

We process your personal data where it is necessary to comply with legal obligations to which we are subject.


Where necessary and/or applicable, we obtain, collect and process your personal data in order to comply with our legal and regulatory obligations, including under anti-money laundering and terrorist financing legislation, processing and retaining CHY Tax forms, comply with tax returns and Garda vetting.

Disclosure of personal data

We may disclose your personal information to other third parties including:

  • The HSE;
  • Non-HSE service providers such as neuro-rehabilitation services, disability services and mainstream services;
  • The Department of Social Protection;
  • The Department of Housing;
  • Regulatory authorities;
  • Our trusted third party service providers;
  • Other people in your company or organisation;
  • Third parties under necessary circumstances in line with legal obligations;
  • Professional advisors such as tax or legal advisors, consultants and accountants, and
  • Any third-party care providers and other funders.

Transfers of your personal data

We store and process your personal data on servers located within the European Economic Area (the “EEA“). We only transfer your personal data outside the EEA where the European Commission has decided that the third country in question ensures an adequate level of protection in line with EEA data protection standards or there are appropriate safeguards in place to protect your personal data.

If you would like to find out more about the appropriate safeguards that we have in place to govern the transfer of your personal data, you can contact us at +353 1 280 4161.

Although we will always do our best to protect your personal data, we cannot guarantee the security of any information you transmit to us. Any transmission is at your own risk. Once we have received your information, we use strictly maintained physical, electronic and procedural safeguards to prevent unauthorised access.

Retention of your personal data

Generally, we shall retain your personal data for a period of seven years after the later of: (i) the conclusion of your relationship with Anvers Housing; or (ii) the conclusion of the relationship between Anvers Housing and the company with which you are connected.

Your rights and how to exercise them

Where we rely on consent to process your information, you have the right to withdraw that consent at any time by contacting us (see contact section below). The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal. The table below sets out the rights which you have, to address any concerns or queries with us about our processing of your personal data. Please note that these rights are not absolute and are subject to certain exemptions under applicable data protection law.



Further Information

You have the right to know your personal data is being processed by us, how we use your personal data and your rights in relation to your personal data.



Further Information

You have the right to ascertain what type of personal data Anvers Housing holds about you and to a copy of this personal data.



Further Information

You have the right to have any inaccurate personal data which we hold about you updated or corrected.



Further Information

In certain circumstances you may request that we delete the personal data that we hold on you.



Further Information

You have the right to request that we stop using your personal data in certain circumstances including if you believe that the personal data we hold about you is inaccurate or that our use of your personal data is unlawful. If you validly exercise this right, we will store your personal data and will not carry out any other processing until the issue is resolved.



Further Information

Where we rely on our legitimate interests to process your personal data, you have a right to object to this use. We will desist from processing your personal information unless we can demonstrate an overriding legitimate interest in the continued processing.



Further Information

You may request us to provide you with certain personal data which you have given us in a structured, commonly used and machine-readable format and you may request us to transmit your personal data directly to another controller where this is technically feasible.

You can exercise any of these rights by submitting a request to us at

We may request that you provide proof of your identity for security reasons and to prevent the unauthorised disclosure or misuse of personal data.  We will only charge you for requests to access your personal data where they are unreasonable, unfounded or excessive. If, after contacting us, you are still not satisfied with our response, you have the right to lodge a complaint with the Data Protection Commission.  Please see for further information.

Changes to this statement

We may occasionally update this Statement to reflect changes in our business or to comply with applicable law and regulations. If there are material changes to this Statement concerning how we use your personal data, we will notify you by either prominently posting a statement of such changes on the relevant Website before they take effect.


If you have any concerns about the way your personal data are being used or processed by Anvers Housing, please contact us at +353 1 280 4161 or using the information below:

Office Address

2nd Floor Block A, Century House,

100 George’s Street Upper,

Dun Laoghaire,

A96 R2V3.

Tel: + 353 1 280 4164